Terms of Service

By creating an account, activating a subscription, or otherwise accessing AnooreHR (the "Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is provided by Executive Talents Group Ltd., a company incorporated under the laws of the Federal Republic of Nigeria ("AnooreHR", "we", "our", or "us").

If you are accepting these Terms on behalf of a company, government body, or other legal entity ("Organisation"), you represent and warrant that you have full legal authority to bind that Organisation to these Terms. If you do not have that authority, you must not use the Service on behalf of the Organisation.

These Terms, together with our Privacy Policy, Cookie Policy, and any Data Processing Addendum (DPA) executed between the parties, constitute the entire agreement between you and AnooreHR with respect to the Service and supersede all prior agreements, representations, and understandings. In the event of conflict, the DPA takes precedence over these Terms for matters of personal data processing.

"Customer Data" means all data, including personal data, that you or your authorised users upload, submit, or generate through the Service, including employee records, payroll data, financial records, and documents.

"Personal Data" has the meaning given under applicable data protection law, including the Nigeria Data Protection Act 2023 (NDPA), the EU General Data Protection Regulation 2016/679 (GDPR), the South Africa Protection of Personal Information Act 2013 (POPIA), and equivalent laws in jurisdictions where you operate.

"Applicable Laws" means all laws, regulations, statutory instruments, and binding regulatory guidance in force in Nigeria and in any other jurisdiction in which you operate that are relevant to your use of the Service, including tax law, labour law, data protection law, and anti-money laundering law.

"Subscription" means the paid or trial plan under which you access the Service, as described on our pricing page.

"Authorised User" means any employee, officer, contractor, or agent of your Organisation who you permit to access the Service under your account.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account, including activity by Authorised Users. You must immediately notify us at security@anoorehr.com if you suspect any unauthorised access, credential compromise, or security incident affecting your account.

Each Authorised User must have their own unique login. Sharing credentials between individuals is prohibited and may result in account suspension. You are responsible for ensuring each Authorised User is properly trained on acceptable use and that their access rights accurately reflect their current role and employment status.

You must promptly revoke access for any individual who ceases to be an Authorised User, including on termination of employment. AnooreHR is not liable for losses caused by your failure to revoke access promptly.

You may not create accounts for, or permit access by, any person or entity that is subject to sanctions or export controls under Nigerian, United States, European Union, United Kingdom, or other applicable law.

Paid Subscriptions renew automatically at the end of each billing cycle (monthly or annually, as selected) unless you cancel before the renewal date. Cancellation takes effect at the end of the then-current billing period; all access and data export rights remain available until that date.

All fees paid are non-refundable, except: (a) where required by Nigerian consumer protection law or the applicable consumer protection legislation of your country of residence; (b) where we agree otherwise in writing; or (c) where we terminate the Service without cause.

Default billing is in Nigerian Naira (NGN). We may offer billing in other currencies (USD, KES, GHS, ZAR, etc.) for subscribers outside Nigeria; the applicable exchange rate and currency will be stated at checkout. We are not responsible for foreign exchange losses, bank charges, or conversion fees applied by your financial institution or payment processor.

All fees are exclusive of value-added tax (VAT), goods and services tax (GST), withholding tax (WHT), digital services tax, and any other applicable taxes or levies. You are solely responsible for determining, collecting, and remitting all taxes that apply to your purchase in your jurisdiction. In Nigeria, SaaS subscription fees are subject to 7.5% VAT; we will issue a valid VAT invoice. If applicable law requires you to deduct WHT before remitting payment, you must gross up the amount paid so that we receive the full invoiced fee after deduction, and you must provide us with the WHT credit note within 30 days.

Failed or declined payments will result in a grace period of 7 days, after which your account may be suspended. Suspended accounts retain data for at least 30 days before deletion in accordance with our data retention policy. Reactivation requires settlement of all outstanding amounts.

You retain all ownership and intellectual property rights in Customer Data. You grant AnooreHR a limited, non-exclusive, worldwide licence to host, process, store, transmit, and display Customer Data solely to the extent necessary to provide the Service and as described in our Privacy Policy and DPA.

You are the data controller (or equivalent under Applicable Laws) for all Customer Data, including personal data of your employees, contractors, vendors, and customers. AnooreHR acts as your data processor. As data controller, you are responsible for: (a) establishing a valid lawful basis for processing each category of personal data; (b) providing data subjects with all legally required notices and privacy information; (c) honouring data subject rights requests (access, rectification, erasure, portability, objection); and (d) ensuring that uploading data from non-Nigerian jurisdictions is permitted under local law.

Customer Data is stored on servers located in Nigeria and/or the European Economic Area. We will notify you in writing if we intend to transfer your data to a different country or region. Where data is transferred outside Nigeria, we will apply safeguards consistent with NDPA Chapter IV requirements, including standard contractual clauses or equivalent approved transfer mechanisms.

AnooreHR may use aggregated, anonymised, and de-identified data derived from Customer Data to improve the Service, develop new features, and generate industry benchmarks. Such aggregated data contains no information that identifies you or any individual.

You can export Customer Data at any time in standard formats (CSV, Excel, PDF where applicable) using the self-service export tools in the platform. We recommend maintaining regular exports as part of your data governance practice.

AnooreHR processes personal data in accordance with the Nigeria Data Protection Act 2023, GDPR (for users in the EEA or whose data is processed under GDPR-equivalent standards), POPIA (for South African subscribers), Kenya Data Protection Act 2019, and equivalent laws in other jurisdictions we serve. Our full data processing practices are described in our Privacy Policy and DPA.

We maintain a current list of approved subprocessors (third-party service providers who process personal data on our behalf, such as cloud infrastructure, email delivery, and payment processors) at anoorehr.com/legal/subprocessors. We will notify account owners by email at least 30 days before adding a new subprocessor. You may object to a new subprocessor by contacting legal@anoorehr.com; if we are unable to accommodate your objection, you may terminate the affected Subscription for cause with a pro-rata refund.

We apply appropriate technical and organisational security measures — including encryption at rest and in transit, role-based access controls, audit logging, and regular security assessments — to protect personal data against unauthorised access, disclosure, alteration, and destruction.

Each party will comply with its obligations as data controller or data processor (as applicable) under Applicable Laws. If you require a formal Data Processing Addendum to satisfy GDPR, NDPA, or POPIA compliance requirements, request one from legal@anoorehr.com. Our standard DPA is available at no charge.

AnooreHR will notify you without undue delay — and in any event within 72 hours of becoming aware — of any confirmed or reasonably suspected personal data breach that may affect your Customer Data. Notification will be sent to the primary account owner email address on record. The notification will describe: (a) the nature of the breach; (b) the categories and approximate volume of records affected; (c) the likely consequences; and (d) the measures taken or proposed to address the breach.

You must also notify AnooreHR without undue delay if you become aware of any security incident, suspected compromise of credentials, or unauthorised access to the Service that originates from your systems or accounts. Contact security@anoorehr.com immediately. Do not attempt to investigate or remediate a suspected breach on the platform without our coordination.

Where the breach involves personal data of Nigerian residents, AnooreHR will notify the Nigeria Data Protection Commission (NDPC) as required under NDPA 2023. Where GDPR applies, we will support you in fulfilling your supervisory authority notification obligations within the required 72-hour window. You remain the controller and retain ultimate responsibility for your own regulatory reporting obligations.

Neither party shall make any public statement, press release, or regulatory disclosure regarding a security incident involving the other party's systems or data without the other party's prior written consent, except where disclosure is required by law.

AnooreHR provides tools designed to assist you in complying with: (a) Nigerian obligations — PAYE (Finance Act 2020 and NTA 2025), VAT (7.5%), WHT, pension contributions (PenCom), NHF, NSITF, ITF, and Development Levy; (b) Kenyan obligations — PAYE, NSSF, NHIF/SHIF, and Housing Levy; (c) Ghanaian obligations — PAYE, SSNIT, and NHIL; (d) South African obligations — PAYE, UIF, SDL, and VAT; and (e) equivalent obligations in other jurisdictions covered by our country profile packs.

All statutory rates, brackets, thresholds, and rules are stored in jurisdiction-specific profile packs that we update when laws change. We endeavour to publish updated profiles promptly after gazetted effective dates, but we cannot guarantee real-time accuracy for regulatory changes that are announced without notice or that have retroactive effect.

Final responsibility for the accuracy and timeliness of all tax filings, pension remittances, statutory payments, and regulatory submissions rests solely with you and your qualified professional advisors (accountants, tax consultants, lawyers). The Service is an aid to compliance, not a substitute for professional advice. AnooreHR does not provide legal, tax, accounting, or financial advice.

We do not guarantee that calculations performed on historical payroll periods will be retroactively recomputed following a legislative change unless you initiate a reprocessing run. You are responsible for reviewing and approving all payroll and compliance outputs before submission to any authority.

Where you operate in multiple African jurisdictions, you are responsible for ensuring that the correct country profile pack is assigned to each entity and that employee data is mapped to the correct jurisdiction. Misconfiguration of jurisdiction settings may result in incorrect calculations for which AnooreHR bears no liability.

AnooreHR exercises no control over your specific human resource practices, policies, or decisions regarding employment, promotion, discipline, dismissal, compensation, or any other employment matter. The Service is a technology platform; it does not direct, advise on, or authorise any employment decision.

You are solely responsible for ensuring that your use of the Service complies with Applicable Laws, including the Nigerian Labour Act, Industrial Training Fund Act, Employees Compensation Act, and equivalent employment legislation in each jurisdiction where you employ staff.

You must not use the Service in a manner that discriminates against employees or candidates on the basis of gender, ethnicity, religion, disability, age, or any other protected characteristic under Applicable Laws. AnooreHR is not liable for any claim, penalty, or loss arising from your employment decisions or HR practices.

Automated calculations produced by the Service (e.g., leave balances, payroll deductions, probation end dates) are provided for operational efficiency; they do not constitute legal advice and do not override any entitlement or obligation under a valid employment contract or applicable statute.

You may use the Service only for lawful purposes and in accordance with these Terms. You must not: (a) use the Service to violate any Applicable Law or regulation; (b) upload or transmit data you have no right to process or disclose; (c) infringe the intellectual property, privacy, or other rights of any person; (d) transmit malicious code, viruses, or any component designed to harm, disrupt, or gain unauthorised access to systems; (e) attempt to probe, scan, or test the vulnerability of the Service or any connected systems without our prior written authorisation; (f) reverse-engineer, decompile, or disassemble any part of the Service; (g) resell, sublicence, or make the Service available to third parties as a service bureau without our written agreement; or (h) use the Service to facilitate money laundering, fraud, or any financial crime.

You must not use the Service to spam, harass, intimidate, or discriminate against any person. You must not impersonate any person or entity or misrepresent your identity or affiliation.

We reserve the right to investigate suspected violations and to suspend or terminate accounts where a violation is confirmed or strongly suspected. We will cooperate fully with law enforcement agencies and regulatory bodies in any investigation arising from use of the Service.

We target 99.5% monthly uptime for the core Service, measured on a calendar-month basis, excluding: (a) scheduled maintenance, communicated by email or in-app notice at least 48 hours in advance; (b) emergency maintenance required to address a critical security vulnerability or data integrity risk; and (c) events outside our reasonable control as described below.

If monthly uptime falls below 99.5% in a given calendar month due to causes within our control, you may request a service credit equal to: 5% of your monthly subscription fee for uptime between 99.0% and 99.5%; 10% for uptime between 95.0% and 99.0%; and 25% for uptime below 95.0%. Service credit requests must be submitted within 30 days of the incident month to support@anoorehr.com with supporting details. Credits are applied to future billing periods and are your sole remedy for service unavailability.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by Applicable Laws, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, civil unrest, government actions, regulatory changes, currency controls, power grid failures, telecommunications outages (including those common in Sub-Saharan African infrastructure), internet service disruptions, or third-party platform failures. The affected party must notify the other promptly and resume performance as soon as reasonably practicable. If a force majeure event affecting AnooreHR persists for more than 30 consecutive days, you may terminate the Subscription for cause with a pro-rata refund of prepaid fees.

AnooreHR owns all intellectual property rights in the Service, including the software, algorithms, user interface designs, documentation, country profile packs, and any improvements or derivative works we develop. Nothing in these Terms transfers any such rights to you.

You retain all intellectual property rights in Customer Data. No licence is granted to AnooreHR to use Customer Data except as expressly set out in these Terms.

Reports, payslips, ledger outputs, compliance documents, and other artefacts generated by the Service using Customer Data belong to you. You may use, reproduce, and distribute such outputs freely for your internal business purposes.

If you provide feedback, suggestions, or ideas about the Service, you grant AnooreHR a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

"AnooreHR", the AnooreHR logo, and associated marks are trademarks of Executive Talents Group Ltd. You may not use these marks without our prior written consent.

Each party (the "Receiving Party") will protect the other party's (the "Disclosing Party's") Confidential Information using at least the same degree of care it applies to its own confidential information of similar sensitivity, and no less than a reasonable standard of care. Confidential Information means any non-public information disclosed by one party to the other that is designated as confidential or that, given its nature or the circumstances of disclosure, should reasonably be understood to be confidential.

The Receiving Party may use Confidential Information only to perform its obligations or exercise its rights under these Terms. The Receiving Party may disclose Confidential Information to its employees, contractors, advisors, and subprocessors on a need-to-know basis, provided they are bound by confidentiality obligations at least as protective as these Terms.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the Receiving Party gives the Disclosing Party prompt prior written notice (where permitted by law) and cooperates reasonably to seek a protective order.

These confidentiality obligations survive termination or expiry of these Terms for a period of five (5) years, except that obligations with respect to trade secrets continue for as long as the information remains a trade secret under Applicable Laws.

To the fullest extent permitted by Applicable Laws, our aggregate liability to you for all claims arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees you paid to AnooreHR in the twelve (12) months immediately preceding the event giving rise to the claim.

To the fullest extent permitted by Applicable Laws, neither party shall be liable for indirect, consequential, incidental, special, exemplary, or punitive damages, or for loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or failure to realise expected savings, even if that party has been advised of the possibility of such damages.

The limitations in this section do not apply to: (a) liability for death or personal injury caused by negligence; (b) liability for fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under Applicable Laws, including mandatory consumer protection rights; or (d) your obligation to pay fees due under these Terms.

Where you use the Service across multiple African jurisdictions, some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by local law.

You may cancel your Subscription at any time from your billing settings page. Cancellation takes effect at the end of the then-current billing period.

We may suspend your access to the Service immediately if: (a) you materially breach these Terms and fail to cure the breach within 10 business days of written notice; (b) your account poses an immediate security, legal, or financial risk to AnooreHR or other subscribers; (c) we are required to do so by law, court order, or regulatory directive; or (d) you fail to pay undisputed amounts within the grace period.

On expiry or termination of your Subscription for any reason, you have 30 days to export all Customer Data using the self-service export tools. After this 30-day retrieval window, we will delete or irreversibly anonymise Customer Data, except where we are required to retain it under Applicable Laws — including Nigerian tax law (6-year retention for financial records under CITA and FIRS/NRS regulations), labour law, pension regulation, and equivalent retention requirements in other jurisdictions.

Termination of your Subscription does not relieve either party of obligations that accrued before the termination date, including outstanding payment obligations and confidentiality duties.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict-of-law rules.

The parties will first attempt to resolve any dispute through good-faith negotiation. Either party may initiate this process by delivering written notice of the dispute, including a description of the issue and the remedy sought. The parties will meet (in person, by video conference, or by telephone) within 15 business days of such notice.

If the dispute is not resolved through negotiation within 30 days of the initial notice, either party may refer it to mediation under the rules of the Lagos Multi-Door Courthouse (LMDC) or such other mediation body as the parties agree in writing. The cost of mediation shall be shared equally between the parties.

If mediation fails or is declined by either party, the dispute shall be finally resolved by binding arbitration administered by the Lagos Court of Arbitration (LCA) under its current rules, with the seat of arbitration in Lagos, Nigeria. The arbitration shall be conducted in English by a sole arbitrator unless the parties agree otherwise. The arbitral award shall be final and binding, and judgement on the award may be entered in any competent court.

Notwithstanding the above, either party may apply to a court of competent jurisdiction for emergency injunctive or other interim relief to protect intellectual property rights or confidential information, or to prevent irreparable harm. Subscribers whose country of residence grants mandatory consumer-protection remedies through local courts retain those rights.

For subscribers invoiced by AnooreHR entities in Kenya, Ghana, or South Africa: the applicable law and courts for those subscribers are the laws and courts of the relevant country respectively, subject to the same dispute resolution sequence (negotiation → mediation → arbitration) described above.

We may update these Terms to reflect changes in the law, our business, the Service, or our commercial practices. We will communicate material changes to account owners by email at least 30 days before the new Terms take effect. Non-material changes (such as clarifications, formatting corrections, or updates to contact information) may be made without notice.

The updated Terms will be posted at anoorehr.com/terms with a revised effective date. If you do not agree to the updated Terms, you may terminate your Subscription before the effective date; continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms do not create any partnership, joint venture, agency, or employment relationship between the parties.

If any provision of these Terms is found by a court or arbitrator to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.

You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign our rights and obligations to an affiliate, successor, or acquirer without your consent, provided we give you reasonable notice.

These Terms may be executed electronically. Click-through acceptance, checkbox acceptance, and API key activation each constitute valid electronic acceptance with the same legal effect as a hand-written signature under the Nigerian Electronic Transactions Act.

Legal enquiries and DPA requests: legal@anoorehr.com

Security incidents and breach notifications: security@anoorehr.com

Billing and subscription support: billing@anoorehr.com

General enquiries: hello@anoorehr.com

Postal address: Executive Talents Group Ltd., Lagos, Nigeria.